Overall Rating: 4.5/5

Outsource2india Virtual Assistant Review 2024

Outsource2india is a testament to the perfect blend of quality manpower and technology.

Information about the company

Founded by Ralph Budelman, an entrepreneur with a vision of harnessing the IT potential of India. After gauging the technology wave of the 21st century, notably in ‘search’ during his time with Netscape and Yahoo, Budelman foresaw a future where businesses would lean heavily on technology-driven solutions to reduce operational costs and increase efficiency.

Outsource2india was born out of this vision. Not just as an outsourcing firm, but as an enabler of wealth creation for its global clientele. The company has been pivotal in connecting the talent pool from developing economies to businesses in developed nations, ensuring they benefit from cost-effective, yet quality solutions. Today, with over 5000 employees spread across delivery centers of Flatworld Solutions and its associate companies, Outsource2india stands tall, having serviced over 18,000 customers from 167 countries. Their belief remains staunch: “There’s always a better way to do business.”

What areas they work with

Outsource2india has proven to be a versatile and reliable partner for a multitude of industries, leveraging the technological strengths and manpower capabilities of India to deliver outstanding results for its global clientele.

e-Commerce Industry: With a global clientele, they offer comprehensive solutions for both web and mobile e-commerce applications.

Real Estate and AEC Industry: Tailored solutions ensure real estate and AEC clients stay ahead of their competitors, offering quality within tight deadlines and budgets.

Telecommunications Industry: Helping clients harness their existing data and offer superior, human-centric customer service.

Media & Entertainment Industry: Custom solutions aimed at cost-reduction, capital boost, and stringent anti-piracy measures.

Retail Industry: Comprehensive business process outsourcing services for retail businesses.

Customs Brokerage Industry: Expertise in NAFTA verification and B3 Form generation services to improve customs brokerage operations.

Logistics Industry: With almost two decades in the sector, they cater to multinational logistics clients.

Automobile Industry: Regional delivery centers offer customized solutions by industry experts familiar with the automobile sector’s nuances.

Education Industry: Collaborations with educational institutions, multinational firms, and schools to provide innovative educational services.

Manufacturing Industry: Leveraging cross-platform collaboration to help businesses reach a larger audience and foster deeper connections.

Energy & Utility Industry: Implementing advanced technological solutions to meet growing consumer demands.

Aerospace & Transportation Industry: Breakthrough designs ensure optimization and cost efficiencies in the supply chain.

Banking & Finance Industry: High-quality solutions for banking and finance entities at competitive rates.

Mortgage Industry: Custom solutions aimed at automation, streamlining processes, and enhancing integration across the mortgage sector.

Insurance Industry: With a team of specialists, they offer refined insurance solutions, helping clients proactively deal with changes.

Healthcare Industry: Working with an array of healthcare providers, the focus remains on interoperability, affordability, and compliance with regulatory norms.

What services does the company provide?

e-Commerce Industry

  • Call Center Services: Inbound, Outbound, Telemarketing.
  • Software Development: Custom, Mobile Applications.
  • Data Entry Services: Processing, Cleansing, Conversion, e-Commerce Entry.
  • Data Science: Document Classification, Cognitive Automation, Lead Scoring.
  • Research & Analysis: Market, Business, Investment, Competitor Analysis.
  • Creative Design Services: Graphic Design, Advertising, Promotional Material.
  • Web Analytics Services: Dashboard Creation, Data Analytics, SEM.

Real Estate & AEC Industry

  • Engineering Services: 3D Modeling, Rendering, CAD.
  • Photo Editing Services: Enhancement, Virtual Tours.
  • Research & Analysis: Market, Business, Financial Research.
  • Web Analytics Services: Dashboard Creation, Data Analytics, SEM.

Telecommunications Industry

  • Research & Analysis: Market, Business, Competitor Analysis.
  • Engineering Services: Structural, Mechanical Modeling, Drafting.
  • Call Center Services: Inbound, Outbound, Telemarketing.
  • Software Development: Custom, Mobile Applications.

Media & Entertainment Industry

  • Creative Design Services: Graphic Design, Video Editing.
  • Data Entry Services: Processing, Cleansing, Conversion.
  • Call Center Services: Inbound, Outbound, Telemarketing.
  • Research & Analysis: Market, Business, Competitor Analysis.

Retail Industry

  • Creative Design Services: Graphic Design, Packaging, Advertising.
  • Photo Editing Services: Enhancement, Virtual Tours.
  • Engineering Services: Visualization, Drafting, Planning.
  • Data Entry Services: Processing, Cleansing, Conversion.
  • Web Analytics Services: Dashboard Creation, Data Analytics, SEM.

Logistics Industry

  • Logistics Support Services: Freight Payment, CRM.
  • Call Center Services: Inbound, Outbound, Telemarketing.
  • Creative Design Services: Graphic Design, Advertising, Publishing.
  • Data Entry Services: Processing, Cleansing, Conversion.

Banking & Finance Industry

  • Accounting & Bookkeeping: Accounting, Tax Preparation, Payroll.
  • Data Science: Document Classification, Cognitive Automation, Lead Scoring.
  • Web Analytics Services: Dashboard Creation, Data Analytics, SEM.
  • Call Center Services: Inbound, Outbound, Telemarketing.

Healthcare Industry

  • Healthcare Services: Medical Billing, Coding, Claims Adjudication.
  • Call Center Services: Inbound, Outbound, Telemarketing.
  • Software Development: Custom, Mobile Applications.
  • Data Entry Services: Processing, Cleansing, Conversion

Pricing

Service Type Service Price Pricing Method/Range
Call Center Services Telemarketing & Non-Technical Support $8 – $10 per hour
Technical Support $10 – $15 per hour
Advanced Technical Support $15 – $25 per hour
Engineering Services Civil & Architectural $12 per hour
Structural Drafting $12 per hour
Structural Engineering $12 per hour
Electrical Design $16 per hour
Electrical Instrumentation $16 per hour
Software Development Services Software Development $20 starting at, per hour
Finance & Accounting Services Financial Services $20 starting at, per hour
Tax Processing Services $35 per return
Healthcare BPO Services Medical Billing Support $1300 – $1500 per biller/month
Medical Coding $1600 per coder/month
Teleradiology, Xray or MRI reading $4.5 – $60 per reading
Medical Animation Services $15-$25 per second
Healthcare Calling work $1440 per FTE /month
Healthcare Data entry $1280 per FTE /month
Creative Design Services Creative Design $10 starting at, per hour
Data Entry Services Data Entry $10 per hour

Benefits

  • Experience: Outsource2india boasts over two decades of service to multinational e-Commerce clients, honing their approach and tailoring their solutions to diverse business needs.
  • Affordability: Customizable offerings are designed to be budget-friendly, ensuring clients receive value at competitive rates.
  • Global Reach: With multiple delivery centers worldwide and the strategic advantage of India’s time-zone, rapid and efficient service delivery is a consistent promise.
  • Talented Workforce: Projects are handled by experienced professionals, carefully matched based on domain expertise and past performance, ensuring top-quality results.
  • Versatility: The company’s broad expertise within the e-Commerce sector allows them to tackle a wide array of challenges with adeptness.
  • Scalability: Flexible services are designed to adapt, allowing businesses to scale up or down based on their requirements.
  • Quality Standards: A commitment to international quality guidelines means clients can expect consistently high standards of output.
  • Communication: Emphasizing real-time updates and dedicated project management, they ensure smooth communication and project progression.
  • Security: Recognizing the digital era’s challenges, Outsource2india employs stringent data protection measures, guaranteeing client confidentiality.
  • Customization: Understanding each client’s unique needs, they offer tailored processes to ensure seamless integration and satisfaction.

Cons

  • Over-diversification: With such a wide range of services, there’s a risk of diluting core competencies. Specializing in so many areas might lead to challenges in maintaining high expertise across all domains.
  • Complex Operations: Managing a multitude of services requires significant operational coordination. The larger the service list, the more complex the internal processes become.
  • Resource Allocation: With so many services, prioritizing resource allocation (like skilled manpower and technological infrastructure) becomes a critical challenge.
  • Pricing Confusion: With diverse pricing methods across services, clients might find it hard to understand the overall cost or compare it with competitors.
  • Response Time Concerns: Having a broad service spectrum might lead to longer response times in addressing specialized client concerns or issues.

Conclusion

Outsource2india stands out as a leading global service provider, boasting a wide array of specialized offerings from call center operations to intricate engineering tasks. Their two-decade legacy of serving multinational clientele is a testament to their reliability and dedication to excellence.

Their strategic approach of leveraging India’s unique time-zone, combined with their unwavering commitment to data security and quality standards, positions them at the forefront of the outsourcing industry. The breadth of their services underscores their adaptability, highlighting their readiness to cater to diverse client requirements. With a focus on real-time communication and client-centric customization, Outsource2india has established itself as a trusted partner for businesses seeking seamless, cost-effective, and top-tier outsourcing solutions.

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Overall Rating: 4.5/5

For those in pursuit of excellence across multiple domains, Outsource2india emerges as a premier choice.

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Frequently Asked Questions

Can I reduce operational costs by outsourcing to Outsource2india?

Absolutely. By partnering with Outsource2india, you can achieve a substantial 40-65% reduction in operational expenses without any compromise on quality and delivery timelines. They guarantee accuracy, top-notch quality, and punctual deliveries, aiming to boost your ROI. They can also offer cost breakdowns for your project if needed.

How is communication managed?

All interactions related to your project will be conducted in fluent English, eliminating any language barriers. Choose your preferred communication medium: phone, email, or chat.

Is Outsource2india a long-term reliable partner?

Certainly. Their financial stability is highlighted by their debt-free status. For assurance and to reinforce their commitment, they routinely enter into formal outsourcing agreements.

What are the advantages of collaborating with Outsource2india?

With Outsource2india, you’re guaranteed timely project completion within the stipulated budget, all while adhering to global quality standards.