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LTVplus Review

About LTVplus

LTVplus is not just a customer service outsourcing company; it’s a mission-driven entity aimed at revolutionizing customer experiences in the eCommerce sphere. Established by GQ Fu and David Henzel, the company started with the vision of offering superior live chat services. Over time, it evolved into a remote workforce powerhouse, boasting over 500 professionals from diverse global locations. LTVplus’s core mission is simple yet profound: to eliminate bad customer experiences worldwide. They strive to accomplish this by significantly enhancing the Customer Lifetime Value for eCommerce brands. This global team works relentlessly to transform traditional customer service paradigms into robust profit-generating avenues for their clients. Their services are not just about addressing customer queries; they’re about creating a customer service ecosystem that propels brand growth and customer loyalty​​.

Areas LTVplus Works With

Specializing in the eCommerce sector, LTVplus tailors its services to fit the unique demands of online retail. Their expertise extends beyond mere customer support; they delve into the intricacies of eCommerce operations, understanding the critical role of customer service in business growth and customer retention. LTVplus’s services are designed to seamlessly merge with a business’s existing operations, ensuring that customer support is an integral part of the overall business strategy. This specialization allows them to provide targeted solutions that enhance customer interactions, improve satisfaction rates, and ultimately contribute to the success of eCommerce ventures.

Services Provided

LTVplus extends an impressive array of services designed to cater to every facet of customer service in the eCommerce domain:

  1. Helpdesk Setup and Strategy: Implementing efficient help desk systems, LTVplus ensures streamlined customer interactions. Their approach transforms chaotic customer service workflows into structured and effective operations.
  2. Integrations: Recognizing the diverse needs of eCommerce businesses, LTVplus offers integrations with various platforms and services. This includes loyalty and rewards programs, shipping, returns and exchanges, subscriptions, and customer reviews, among others.
  3. Ticket Management and Tagging Setup: Efficient handling of customer queries is crucial. LTVplus sets up systems for auto-assignment and management of support tickets, alongside advanced tagging strategies for better issue resolution and tracking.
  4. Workflow and Rules Development: They create and implement basic and advanced workflows and rules that automate communication and administrative tasks, ensuring a smooth customer service experience.
  5. Help Center Setup: LTVplus aids in setting up comprehensive help centers. These include writing and managing articles that address frequently asked questions, providing customers with an easy way to find information​​​​​​​​​​.

Through these services, LTVplus aims to not only resolve customer issues but to elevate the entire customer service experience, making it a significant contributor to a business’s success.

Prices

LTVplus offers tailored pricing plans based on client needs. They provide dedicated agents, customer success team leads, omnichannel support (including live chat, phone, SMS, email, and social media chat), and 24/7 customer support. Additional services like back office support, IT support, and multilingual agents are available as add-ons​​.

Benefits

  • Customer-Centric Approach: LTVplus prioritizes customer success and satisfaction.
  • Global Reach: The 100% remote team allows for diverse talent acquisition and worldwide coverage.
  • Comprehensive Service: From technical support to omnichannel customer service, they cover a wide range of customer service needs​​​​​​​​​​.

Cons

  • Pricing Transparency: Specific pricing details are not readily available online, requiring potential clients to contact the company for a quote.
  • Remote Model: While offering global coverage, the entirely remote setup might not align with all business models or preferences.

Conclusion

LTVplus stands out in the realm of customer service outsourcing for eCommerce businesses. With its global team and comprehensive service offerings, it is an excellent choice for businesses looking to enhance their customer service experience and increase their customer lifetime value.

FAQ

What is LTVplus?

LTVplus is a company offering customer service outsourcing, primarily for eCommerce businesses.

What services does LTVplus provide?

They offer a range of services including helpdesk setup, customer service audit & strategy, integrations, ticket management, workflows, and more.

How does LTVplus price their services?

They provide tailored pricing plans based on individual business needs.

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