HomeSixEleven Review

SixEleven Review

Information About the Company

SixEleven, established in 2005, has marked its presence as a dynamic player in the business process outsourcing (BPO) industry. Starting with just 20 seats, the company has expanded impressively to over 3,000 seats, showcasing its commitment to growth and quality service. With a focus on tailor-fit solutions and client satisfaction, SixEleven stands out for its flexibility and customized approach to client projects. Their journey from a small operation to a large-scale service provider is a testament to their drive and capability to meet and exceed client goals​​​​.

What Areas They Work With

SixEleven has established itself as a versatile BPO service provider, catering to a diverse range of industries. Their expertise spans across several key sectors, enabling them to offer specialized services tailored to the unique requirements and challenges of each industry. The primary areas they work with include:

  1. Outsourced IT Support Services: Catering to the dynamic needs of the IT sector with technical support and IT helpdesk services.
  2. Finance and Accounting BPO Services: Providing expert support in financial operations, including accounting and bookkeeping.
  3. BPO Services for Advertising: Offering specialized services for the advertising industry, focusing on marketing support and campaign management.
  4. Real Estate BPO Services: Addressing the needs of the real estate sector with services like client management and property listing support.
  5. Architecture and Engineering BPO Services: Providing back-office support and project management for architecture and engineering firms.

This wide-ranging industry coverage showcases SixEleven’s ability to adapt their service offerings to meet the specific operational needs of various sectors, reflecting their commitment to versatility and client-centric solutions​​.

Services Provided

SixEleven offers an extensive array of services designed to enhance business operations and customer engagement. Their service offerings include:

  1. Lead Generation & Telemarketing Sales: Driving sales and business growth through targeted lead generation and effective telemarketing strategies.
  2. Lead Generation Call Center Services: Specializing in call center operations for lead generation, ensuring quality leads and efficient customer outreach.
  3. Telemarketing and Outbound Sales: Executing outbound sales campaigns to expand client reach and increase revenue.
  4. Booking & Order Taking: Providing efficient booking and order management services to streamline operations.
  5. Technical Support: Offering comprehensive technical support services to address customer queries and technical issues promptly.
  6. Chat Support Services: Delivering real-time assistance through chat support, enhancing customer experience and engagement.
  7. Email Support Services: Managing customer communication effectively with professional and responsive email support.

These services are strategically designed to boost operational performance, increase productivity and efficiency, and offer flexible management and staffing solutions, catering to the evolving needs of modern businesses​​​​.

Prices

SixEleven offers competitive pricing for their world-class team of professionals. They emphasize customizable solutions, allowing for tailored pricing structures based on the specific needs and goals of the client. Their approach is to provide cost-effective solutions while maintaining the highest quality of service​​.

Benefits

  • Customizable Solutions: Tailored services to meet specific client needs and goals.
  • Experienced Team: Over 15 years of experience in the outsourcing industry.
  • Operational Flexibility: Adaptability in management and staffing to suit various project requirements.
  • Diverse Industry Coverage: Ability to cater to a wide range of sectors with specialized services.

Cons

  • Limited Information on Specific Pricing: Detailed pricing structures are not explicitly mentioned on their website.
  • Rapid Growth: While impressive, rapid expansion can sometimes lead to challenges in maintaining consistent service quality across all areas.

Conclusion

SixEleven presents itself as a robust and adaptable BPO service provider, capable of catering to a wide range of industries with its comprehensive service offerings. Their commitment to flexibility, coupled with a significant track record of growth and client satisfaction, makes them a compelling choice for businesses seeking outsourcing solutions.

FAQ

What is SixEleven?

SixEleven is a BPO service provider offering a range of services to various industries, with over 15 years of experience in the field.

What types of services does SixEleven offer?

They offer services including telemarketing, technical support, chat and email support, among others.

How does SixEleven structure its pricing?

SixEleven provides competitive and customizable pricing, tailored to the specific needs of each client​​.

Use VA Picker, to get a comprehensive comparison of top virtual assistant companies.

Company