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AnswerConnect Review

Information about the Company

Established in 2002, AnswerConnect is a trusted company known for providing a broad range of contact center and business process outsourcing (BPO) solutions. They offer an array of services including 24/7 live answering, online chat, virtual receptionist, and many more. With years of experience, they are committed to helping businesses of all sizes to enhance communication, improve customer service, and achieve operational efficiency.

What Areas They Work with

AnswerConnect operates across various industries, spanning from start-ups to fully established enterprises. They include:

  • Legal: They offer specialized virtual assistant services like appointment scheduling, client intake, and live receptionist.
  • Medical: They provide after-hours support, appointment booking, and emergency dispatching. They are all HIPAA compliant.
  • Real Estate: Services such as call overflow, lead capture and outbound calling services assist realtors in business growth.

What Services provides

AnswerConnect offers a range of virtual assistant services that include:

  • 24/7 Live Answering: Allows businesses to stay open round the clock, catering to customer queries anytime.
  • Virtual Receptionist: For managing calls, scheduling appointments, and providing customer support without the need for a physical office.
  • Online Chat: For real-time customer support and engagement on websites.

Prices

The pricing of AnswerConnect depends on the package selected. They offer different bundles based on the required number of minutes per month, starting from $149 per month for 60 minutes. As minutes increase, the price increases accordingly.

Benefits

  • No need to maintain a physical office.
  • Businesses can operate 24/7.
  • Improved customer service quality.
  • Specialized services for various industries.
  • Eases overall workload.

Cons

  • Pricing might be expensive for small businesses.
  • No free trial is available.
  • May be instances of miscommunication due to lack of specific industry knowledge.

Conclusion

AnswerConnect is an expert provider of virtual assistant services, helping businesses enhance their customer service and operation. While the pricing could be a con for some SMEs, the range of specialized services and round-the-clock assistance make it a worthwhile investment for businesses looking to scale and improve customer service quality.

FAQ

Does AnswerConnect provide 24/7 services?

Yes, they offer 24/7 live answering service to cater to customer queries anytime.

What industries does AnswerConnect serve?

They serve various industries like legal, medical, real estate, and more.

Is there a free trial for AnswerConnect services?

Currently, AnswerConnect does not offer a free trial for their services.

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